U.S. Navy Photo by Mass Communication Specialist 2nd Class Trevor Welsh/Released

TDI’s Quality Policy

TDI is dedicated to a quality policy that will ensure that our services fully meet the requirements of our customers at all times. TDI’s quality policy represents the goals of the organization and provides the framework for delivering quality products and services to our customers. The quality policy provides for the establishment and review of the quality objectives and management review to ensure their continuing relevance and suitability. The quality policy is communicated and understood by all personnel through the quality system documentation, which is maintained and controlled by the Quality Manager.

TDI management’s established Quality Policy is:

Enhance customer trust, loyalty and satisfaction through:

  • consistent delivery of quality products and services that fulfill customer requirements, schedule and budget
  • recruitment and retention of a highly competent and qualified team
  • continual improvement of the effectiveness of our Quality Management System

TDI’s Quality Management System

TDI’s Quality Management System (QMS) meets the minimum requirements of the International Organization for Standardization’s international standard, ISO 9001:2008. This system addresses the processes and controls of the company’s service offerings.  Our QMS is used internally to guide the company’s employees through the various requirements of the ISO standard that must be met and maintained in order to ensure customer satisfaction, continuous improvement and provide the necessary instructions that create an empowered workforce. It is used externally to introduce our QMS to our customers and other external organizations or individuals. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of the QMS is maintained and focused on customer satisfaction and continuous improvement.  

TDI’s QMS Procedures conform to ISO 9001:2008 standards, are listed below and documented within the TDI QMS Library:

  1. Control of Documents
  2. Control of Records
  3. Internal Audit
  4. Control of Nonconforming Product
  5. Corrective Action
  6. Preventive Action
  7. Training
  8. Purchasing
  9. Recruiting (future)
  10. Service Delivery (future)